Three questions have been identified which can assist nurses ...

[khang]

Three questions have been identified which can assist nurses seeking effective communication. Which of the following is not one of these three questions?
 
  a. Was the communication received and the message met with agreement?
  b. Was there a sender and receiver for the communication?
  c. Was the communication received?
  d. Did the communication change behavior and result in the intended outcome?

Question 2

The hospital pharmacist explains to a group of nursing students that the use of generic drugs and drug formulary are which type of performance measures?
 
  a. Clinical care measure c. Financial management process
  b. Financial management structure d. Clinical care structure

[bulacsom]

Answer to Question 1

A
Three key questions have been noted to assist nurses in enhancing effective communication. These three questions are: 1) Was there a sender and receiver for the communication?; 2) Was the communication received? (not necessarily whether the message was agreed with or not); and 3) Did the communication change behavior and result in the intended outcome?

Answer to Question 2

C
Using generic drugs and drug formulary as a quality performance measure is an example of a financial
management process. An example of a financial management structure is the use of preadmission
criteria, and a clinical care structure for performance measurement is the presence of magnet
recognition.