Author Question: For any quality control program to be effective, what component must be in place? A) The primary ... (Read 102 times)

student77 · **on:** Jul 7, 2018

For any quality control program to be effective, what component must be in place?

A) The primary purpose of the program must be to satisfy various federal and state standards.
B) Developed criteria should reflect minimally acceptable levels so the organization will score well on self-assessment audits.
C) A belief in the importance of quality control must be integrated through all levels of the organizational hierarchy.
D) The process should be reactive; in other words, quality improvement efforts should be initiated after problems are identified.

Question 2

What is total quality management?

A) Is based on the premise that the organization knows what is best for the consumer
B) Has as a guiding purpose: saving the organization money
C) Is based on the premise that the customer is the focal element on which production and service depend
D) Assumes that inspection and removal of errors lead to quality