Which statement best describes memos?
A) Memos should make their main point at least twice.
B) Memos should be written in an authoritative, terse format.
C) Headings in a memo confuse the reader and should not be used.
D) Only essential information should be given in a memo.
Question 2
What best describes informal communication in an organization?
A) Exchanged unofficially by most personnel
B) Initiated by subordinates and directed upward
C) Conveyed unofficially by the board of directors through department heads
D) Initiated by someone in a staff position to someone in a line position
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