As the unit manager on the unit that is leading changes to ...

[drink]

As the unit manager on the unit that is leading changes to heparin locks, you find that Elizabeth is very valuable in terms of her observations about other units and her knowledge of organiza-tional processes, and now in discussing the new procedure
 
  with others. Elizabeth might be con-sidered an: a. Engager.
  b. Innovator.
  c. Informal change agent.
  d. Informant.

Question 2

What is a weakness of the traditional problem-solving model?
 
  A) The amount of time needed for implementation
  B) Its lack of a step requiring evaluation of results
  C) Its failure to gather sufficient data
  D) Its failure to evaluate alternatives

[jaymee143]

Answer to Question 1

C
Informal change agents are those who do not have formal, positional power but who have credi-bility through expertise and can model the new way of thinking, or who offer suggestions, ideas, and concerns.

Answer to Question 2

A

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TYSM

[Bigfoot1984]

Excellent