Elizabeth, an RN with approximately 15 years of service on your ...

[penguins]

Elizabeth, an RN with approximately 15 years of service on your unit, walks away from one of the learning sessions on IV care and you overhear her telling a colleague that she thought the session was a waste of time because the unit has been using
 
  heparin for years and there has never been any adverse effects. According to Havelock (1973), this comment may originate from failure in which phase of the six phases of planned change? a. Generating self-renewal
  b. Choosing the solution
  c. Diagnosing the problem
  d. Building a relationship

Question 2

Responding to a code called in the psychiatric unit where she works, a staff nurse finds that a patient has committed suicide. The staff nurse correctly identifies this as a:
 
  a. benchmark incident.
  b. quality improvement issue.
  c. performance breach.
  d. sentinel event.

[wtf444]

Answer to Question 1

D
The first phase of this model of planned change involves building a relationship as a basis for later phases, which include diagnosing the problem and choosing the solution. At this point, as a new manager, the relationship may not have yet developed sufficiently with Elizabeth.

Answer to Question 2

D
A sentinel event is an unexpected occurrence involving death or serious physical or psychological injury, or the risk thereof.