In 2000, the U.S. Department of Health and Human Services acted ...

[jjjetplane]

In 2000, the U.S. Department of Health and Human Services acted to make cultural competence a priority in health care. Federal standards were issued that included the following:
 
  a. Clients are expected to agree to medical services, regardless of their cultural be-liefs.
  b. Hiring practices of hospitals should not be affected by these standards.
  c. Interpreters should be available to all nonEnglish-speaking clients.
  d. Nursing staff that are of the same culture as the client should care for the client.

Question 2

A community-based pain management program is being planned for your region. As a coordina-tor of a home care agency, you have been requested to develop a conceptual framework, mission statement, philosophy, and objectives for the program.
 
  In what order will you pursue this endea-vor? a. Objectives, philosophy, and mission statement
  b. Philosophy, objectives, and mission statement
  c. Philosophy, mission statement, and objec-tives
  d. Mission statement, philosophy, and objec-tives

[mcarey591]

Answer to Question 1

C
Interpreter services should be available at no cost to each client with limited English proficiency at all points of contact, in a timely manner, and during all hours of operation.

Answer to Question 2

D
The development of the mission statement is the first step in defining the purpose and direction of the organization after an assessment has been completed.

[jjjetplane]

TYSM

[tuate]

Excellent