As a senior executive, you are keen to develop your hospital as a learning organization. Part of your purpose in translating this vision into practice is to (select all that apply):
a. Retain funding from third-party payers.
b. Develop leaders.
c. Maintain and/or improve quality of care.
d. Stay abreast of new knowledge and evi-dence.
Question 2
Which of the following exemplifies the predominant conflict management style of nurse managers?
a. Elizabeth, the head nurse on neurology, finds that Tom, the RN nurse on nights, is irritable in relation to any suggestions or new ideas, and so she comes in to work after Tom leaves the unit.
b. The technology committee has recom-mended a clinical system for implementa-tion on the nursing unit. Staff is anxious about the change. Tim, the head nurse, asks staff for ideas on how to meet the technology goals and to meet staff needs.
c. During management meetings, George, the head nurse on nephrology, dominates meetings and decisions. Lee, the head nurse on the cardiac step-down unit, be-gins to miss the management meetings.
d. Ann, RN, asks her head nurse if she can go on the permanent evening shift. The head nurse, Rajib, agrees, as long as Ann agrees to be involved in assisting to men-tor evening staff in the use of the new clinical information system.
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