At a second negotiation session, the unit manager and staff nurse ...

[lidoalex]

At a second negotiation session, the unit manager and staff nurse are unable to reach a resolution. It would now be best to:
 
  a. Arrange another meeting in a week's time so as to allow a cooling-off period.
  b. Turn the dispute over to the director of nursing.
  c. Insist that participants continue to talk un-til a resolution has been reached.
  d. Back the unit manager's actions and end the dispute.

Question 2

A primary care clinic in a small urban center sees a high volume of cardiology patients. Patients who attend the clinic have smart cards that they use at hospitals, clinics, and emergency depart-ments within that region of the state.
 
  A primary benefit of the smart card for these patients would be: a. Rapid and accurate treatment in emer-gency situations.
  b. Reduced wait times to see specialists.
  c. E-mail notification of test results.
  d. Readily available information regarding medications.

[Jevvish]

Answer to Question 1

B
According to the principles outlined by Ury, Brett, and Goldberg, a cooling-off period is rec-ommended if resolution fails.

Answer to Question 2

B
Credit cardlike devices called smart cards store a limited number of pages of data on a comput-er chip and serve as a bridge between the clinician terminal and the central repository of the electronic health record (EHR), making patient information available to the caregiver quickly and cheaply at the point-of-service. Smart cards provide information to healthcare providers re-garding the patient's demographic and contact information, allergies, immunizations, lab results, and past patient care encounters and are presented at the point-of-service.