Liu Chen, an RN, is taking a client history. She is entering the ...

[renzo156]

Liu Chen, an RN, is taking a client history. She is entering the information into her handheld as the client speaks to her and asks questions clearly and concisely. However, Liu asks questions regarding information the client has already given.
 
  The client says to Liu, Are you listening to me? Of the following, which best indicates Liu is listening to the client:
  A) Maintaining appropriate eye contact
  B) Glancing around the room and writing a note
  C) Asking another question immediately after receiving an answer to the first question
  D) Typing notes on the computerized record while the client is speaking

Question 2

A measurement tool used to articulate the nursing workload for a specified patient or group of patients over a specific period of time is called:
 
  a. benchmarking c. staffing pattern
  b. skill mix d. patient classification

[kswal303]

Answer to Question 1

A

Answer to Question 2

D
A patient classification system is a measurement tool used to articulate the nursing workload for a specific patient or group of patients over a specified period of time. Benchmarking is a management tool for seeking out the best practices in one's industry. Skill mix is the ratio of RN staff to other direct patient care staff. Staffing patterns are plans that articulate how many and what kind of staff are needed per shift and by day to staff a unit or department.