A night shift nurse is calling a physician about a clients ...

[AEWBW]

A night shift nurse is calling a physician about a clients condition. The nurse gives the physician his head-to-toe assessment. The physician becomes angry, gives orders, and hangs up on the nurse.
 
  The next day the physician reported the nurse to the units nurse manager. What caused the physician to become angry? 1. The nurse called the physician in the middle of the night.
  2. The nurse provided too much information.
  3. The supervisor should have called the physician.
  4. The nurse should have waited until the morning to notify the physician.

Question 2

A CNO(chief nurse officer) has received numerous complaints from nursing staff regarding their nurse manager. The CNO has received reports regarding retaliation if a nurse reports an issue or complaint regarding another co-worker.
 
  The CNO realizes this will cause increased stress among the nursing staff because the: 1. Nurses must feel comfortable in reporting issues to their manager.
  2. Manager is not delegating tasks to staff.
  3. Manager is reporting the issues to human resources.
  4. Assistant manager is working as a staff nurse.

[yeungji]

Answer to Question 1

2
Explanation: 1. The nurse should provide pertinent information to the physician. There is not enough
information to determine if the information could have waited until the morning to report to
the physician.

Answer to Question 2

1
Explanation: 1. Authoritarian or punitive supervisory behavior is closely related to stress levels. Staff must
feel comfortable in reporting necessary information to their manager so issues can be
addressed and resolved. The manager may report the information to human resources but
should report the incidents to her manager, typically a director or CNO.