The ER (emergency room) staff experienced a violent client who ...

[Frost2351]

The ER (emergency room) staff experienced a violent client who had demanded pain medication and threatened the staff if he did not receive it. The ER nurse called the police, and the emergency room physician talked to the client in a calm manner.
 
  The physicians ploy to ask questions regarding the clients level and location of pain was an attempt to: 1. Distract the client.
  2. De-escalate the situation.
  3. Determine the clients real reason for seeking treatment.
  4. Assess the clients level of pain.

Question 2

A long-term care facility is reviewing its Violence Prevention policy. The policy contains information regarding the reporting procedure.
 
  Which of the following would be appropriate for the DON (director of nursing) to consider adding to this policy? 1. Notification of the situation to area facilities
  2. A list of who to contact in regard to administration and law enforcement
  3. A list of law enforcement officials to contact
  4. Administrations home phone numbers

[raili21]

Answer to Question 1

2
Explanation: 1. The physicians tactics may distract the client but this method is an attempt to de -escalate the
situation until law enforcement arrives. Determining the clients level of pain and reason for
seeking treatment is a tactic used to de-escalate the situation.

Answer to Question 2

2
Explanation: 1. A facility should have a list of reporting procedures in the event there is workplace aggression.
Law enforcement will notify area facilities if needed. The supervisor or charge nurse within the
facility should have a list of who to contact, which should include administration and possibly
law enforcement.