Answer to Question 1
3
Explanation: 1. The hiring organization is interested in current certifications and must have documentation to
support that the nurse is qualified to conduct required competencies.
The agency in which the nurse is employed will have the current address, past-employment
history, and past certifications.
Answer to Question 2
3
Explanation: 1. Open shifts management is a technique in which a nurse may self-schedule. External pools are
nurses employed from outside the organization, such as agency nurses.
Internal pools are a pool of nurses within the organization in which the manager may schedule
staff. Float pools are a pool of nurses within an organization who work on units in which there
is a need. They are typically assigned that day or within 24 hours of their shift.