Author Question: A nurse manager is delegating a new, complex task to the unit secretary. Which strategies should the ... (Read 52 times)

futuristic · **on:** Jul 8, 2018

A nurse manager is delegating a new, complex task to the unit secretary. Which strategies should the manager use? Note: Credit will be given only if all correct choices and no incorrect choices are selected.

Standard Text: Select all that apply. 1. Begin the instruction with a statement such as It would be good if you could help me with this project.
2. Make eye contact with the secretary when explaining the task.
3. Talk to the secretary in person rather than by telephone or in e-mail.
4. Introduce the generalities of the task with a promise that details such as a time line will follow shortly.
5. Discuss the importance of the task to the organization.

Question 2

A nurse manager is preparing her budget for the next fiscal year. Which of the following should the manager analyze to assist in preparing the budget?

1. Volume of laboratory services provided to the unit over the past year
2. Volume of intravenous supplies used over the past year
3. Statistical data related to the past years census
4. Pharmaceutical costs

shoemake · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

2,3,5
Rationale 1: The manager should use a more direct I statement such as, I need for you to take the lead on this project.
Rationale 2: Eye contact helps to ensure that the secretary is attending to the information presented.
Rationale 3: Face-to-face communication will be necessary for explanation and questions.
Rationale 4: It is important to have all the critical information available so that the delegate can make a logical decision about the task.
Rationale 5: It is important to let the delegate know the importance of the task.
Global Rationale:

Answer to Question 2

3
Explanation: 1. Volume of laboratory, pharmaceutical, and intravenous costs are not included in the nursing
units budget. These items are placed in these area cost centers. Statistical data such a client
mix, average length of stay, and daily census will assist in developing an effective budget.