Why does conflict help generate change? Select all that apply. ...

[OSWALD]

Why does conflict help generate change? Select all that apply.
 
  1. Conflict assists change to occur more rapidly than it would otherwise.
  2. It brings more attention to an issue in need of change.
  3. People get involved because conflict breeds curiosity.
  4. If there is an existing conflict, a change must occur to stop the conflict.
  5. Change is inevitable, and some people refuse to change, which causes conflict.

Question 2

The nurse manager has instituted a policy of sending information to the staff via e-mail. Many misunderstandings have occurred since this policy was implemented. What technique should the manager use to reduce this miscommunication?
 
  1. Using text messaging instead of e-mailing
  2. Requiring a return e-mail from everyone reading the information
  3. Being certain that e-mails go only to the intended recipients
  4. Sending all e-mails with a message line that says Important

[tkempin]

Answer to Question 1

2, 3
Explanation: 1. When conflict around a change occurs, more people become aware of the issue, and because of
curiosity or interest, more people become involved in the process. However, conflict does not
necessarily speed up the change process. In addition, change does not automatically cause the
conflict to be settled. Finally, the change is inevitable option does not address the original
question because it implies the change came first, not the conflict.

Answer to Question 2

3
Rationale 1: Text messaging can make the problem worse as it implies the need to respond quickly.
Rationale 2: Having everyone send a return e-mail will set the nurse manager up for an onslaught of messages that are really not important.
Rationale 3: E-mail communication is fraught with difficulties. The best of these options is to be certain that e-mails go only to the intended recipients. The use of reply to all or distribution lists is convenient, but can result in sending the e-mail to persons whom it does not affect. When this happens, people begin to ignore e-mail.
Rationale 4: Sending the message line Important with each e-mail is much like crying wolf, and recipients will soon realize that the term Important is meaningless.
Global Rationale:

[OSWALD]

TYSM

[amandanbreshears]

Excellent