Answer to Question 1
2
Rationale 1: This is not the first step of this process.
Rationale 2: Before the manager does anything else, he or she must be certain that policy backs up the planned actions.
Rationale 3: This is not the first action the manager should take.
Rationale 4: This is not the first action the manager should take.
Global Rationale:
Answer to Question 2
2
Explanation: 1. The nurse manager may delay intervention to allow the conflict to escalate because increased
intensity can motivate participants to seek resolution. Allowing sufficient time is incorrect
because effective problem solving is needed for resolution. Giving the nurse manager time is
incorrect because it is the responsibility of the participants to identify problem-solving
strategies and not the obligation of the nurse manager. Preventing the nurse manager from
intervening is incorrect because although conflict management does take time, at times it is
beneficial to allow the parties to seek resolution.
The patient and his family meet with the nurse to discuss progress on the patient care plan.
The tone of the nurse-patient introduction sets the stage for the patient interview and patient care
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