A nurse comes to a mandatory education session wearing a shirt ...

[notis]

A nurse comes to a mandatory education session wearing a shirt with a picture and slogan that is degrading to nursing. What should the manager do first?
 
  1. Tell the employee to go home and change.
  2. Check the human resources policies regarding appropriate dress.
  3. Ask the employee why the shirt was worn to this event.
  4. Bring the employee a scrub shirt from surgery to change into.

Question 2

The nurse manager assesses that there is conflict between two of the charge nurses. The decision is made to postpone an intervention and allow the conflict to escalate. The nurse manager might make this decision to:
 
  1. Allow sufficient time for the problem to spontaneously resolve.
  2. Motivate the participants to seek resolution.
  3. Give the nurse manager time to identify problem-solving strategies.
  4. Prevent the nurse manager from making a premature intervention.

[bigsis44]

Answer to Question 1

2
Rationale 1: This is not the first step of this process.
Rationale 2: Before the manager does anything else, he or she must be certain that policy backs up the planned actions.
Rationale 3: This is not the first action the manager should take.
Rationale 4: This is not the first action the manager should take.
Global Rationale:

Answer to Question 2

2
Explanation: 1. The nurse manager may delay intervention to allow the conflict to escalate because increased
intensity can motivate participants to seek resolution. Allowing sufficient time is incorrect
because effective problem solving is needed for resolution. Giving the nurse manager time is
incorrect because it is the responsibility of the participants to identify problem-solving
strategies and not the obligation of the nurse manager. Preventing the nurse manager from
intervening is incorrect because although conflict management does take time, at times it is
beneficial to allow the parties to seek resolution.

[notis]

Excellent

[bitingbit]

TYSM