Author Question: A nurse constantly complains about employee policies and procedures and frequently mentions how they ... (Read 74 times)

plus1 · **on:** Jul 8, 2018

A nurse constantly complains about employee policies and procedures and frequently mentions how they are out to get us. The nurse is surprised when referred to by the manager as disgruntled during a discussion of this behavior.

What information should the manager provide this nurse? 1. People who are constantly complaining decrease the morale of the rest of the unit.
2. You have complained so long, it will be impossible to change your behavior.
3. Being a complainer is a character trait.
4. Your attitude problem makes everyone else in the unit miserable.

Question 2

The day shift nurses and night shift nurses are in clear opposition regarding the responsibilities that each shift should be assigned. This opposition has created a we-they distinction on the unit. This mechanism is an example of:

1. Distancing.
2. Suppression.
3. Structural conflict.
4. Unification.

wtf444 · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

1
Rationale 1: Disgruntled, complaining employees adversely affect everyone else's morale.
Rationale 2: Complaining is a behavior and it can be changed with time, work, and coaching.
Rationale 3: Complaining is a learned behavior and can be unlearned.
Rationale 4: Complaining is not an attitude problem as much as a learned behavior.
Global Rationale:

Answer to Question 2

1
Explanation: 1. Distancing mechanisms or differentiation serve to divide group members into small, distinct
groups, which increases the risk for conflict. Suppression occurs when one group defeats the
other. Only the dominant side is fully committed to the decision. Structural conflict occurs
when there is an inequality in relationships such as superior to subordinate. The different
ranking among people in a hierarchy has the potential to create conflict. Unification implies
greater intimacy among all members, which is counterproductive to conflict.