The staff nurse is unsure of the correct protocol to take when ...

[Pea0909berry]

The staff nurse is unsure of the correct protocol to take when reporting off from work. The nursing supervisor told the nurse to call the nursing office; however, the nurse manager told the nurse to call the unit.
 
  Of which distorted communication is this the result? 1. Intersender conflict
  2. Intrasender conflict
  3. Metacommunication
  4. Downward communication

Question 2

An OB nurse has violated a unit policy. The OB manager is discussing the incident with the nurse. During the discussion the nurse informs the OB manager of the actions of other staff and the physician's attitude leading up to the event.
 
  How should the manager address these issues? 1. Tell the nurse that physician's attitude is none of the nurse's business.
  2. Inform the nurse of the policy violation.
  3. Inquire about the physician's attitude and the staff actions during the incident.
  4. Redirect the nurse to focus on the issue.

[Briannahope]

Answer to Question 1

1
Explanation: 1. Intersender conflict occurs when a person receives two conflicting messages from differing
sources. Intrasender conflict occurs when a verbal message differs from the nonverbal
message; therefore, the recipient has difficulty interpreting the intended meaning.
Metacommunication is the combination of oral messages with nonverbal messages. Downward
communication occurs from manager to staff and is often directive.

Answer to Question 2

4
Rationale 1: The physician's attitude is not the issue the manager is addressing at this moment.
Rationale 2: The nurse is already aware of the policy violation because it has been discussed.
Rationale 3: The physician's attitude and the staff's actions are not the issue the manager is addressing at this moment.
Rationale 4: The nurse may be attempting to divert the manager's focus from the nurse to others. The focus of this discussion is the nurse's violation of policy.
Global Rationale:

[Pea0909berry]

Thank you

[Briannahope]

No problemo