Answer to Question 1
2,4
Rationale 1: This is a reward, not extinction.
Rationale 2: Extinction occurs when the stimulus to continue the behavior is removed. In this case, the secretary will no longer get the manager's attention.
Rationale 3: This is a not the way an adult should be disciplined.
Rationale 4: If the manager is not there to see the lateness and reward the employee with attention, perhaps the behavior will stop.
Rationale 5: If the manager is correct and this is an attention-seeking behavior, a written critical incident is reinforcing the behavior.
Global Rationale:
Answer to Question 2
4
Explanation: 1. In reducing risk, it is most important to keep the lines of communication clear and open for
discussion of whatever issues or complaints arise. The other three answers are related
specifically to the clients condition and not organization risk.
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