The nurse manager makes an error that results in the unit being ...

[DelorasTo]

The nurse manager makes an error that results in the unit being 20,000 short on operating budget for the fiscal year.
 
  When asked about the error, the nurse takes full responsibility This statement reflects which component of emotional intelligence? 1. Initiative
  2. Transparency
  3. Empathy
  4. Conflict management

Question 2

Which is the most effective method by which a nurse manager can help reduce organizational risk?
 
  1. Quickly confront the person or persons who put the organization at risk.
  2. Personally discuss the issue with the person affected or who made the complaint.
  3. Handle every aspect of the issue on the unit to protect the privacy of all parties.
  4. Develop a blame-free environment regardless of mistake made to encourage reporting.

[kingdude89]

Answer to Question 1

2
Rationale 1: Initiative is the readiness to act and seize opportunities.
Rationale 2: Transparency is displaying honesty and integrity.
Rationale 3: Empathy is sensing others' emotions and understanding their perspective.
Rationale 4: Conflict management is the ability to resolve disagreements.
Global Rationale:

Answer to Question 2

2
Explanation: 1. The nurse manager should quickly discuss any issue that comes to the attention of either the
manager or any other staff person in a personal, caring manner. This can help diffuse the
situation before it gets blown out of proportion. Confrontation is never a good idea as it can
only escalate the incident, and sometimes handling the issue means involving other people.
This may be necessary if the resolution is beyond the responsibility of the manager. Finally,
while a blame-free environment does encourage reporting of errors, there are some mistakes
that cannot be without repercussions.

[DelorasTo]

Gracias!

[strudel15]

TYSM