Which best illustrates the methods of Lean Six Sigma for quality ...

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Which best illustrates the methods of Lean Six Sigma for quality management?
 
  1. The emergency department manager looks at the months patient usage totals before deciding on how to
  change staffing.
  2. The charge nurse of the ICU sets a goal for the day that every patient call light will be answered in less
  than 1 minute.
  3. The floor manager does a small study to find out patient satisfaction ratings for January before deciding
  about staffing.
  4. The team leader encourages the floor staff to turn off lights and water when not in use.

Question 2

A nurse manager wishes to use a model of job performance to help match employees and tasks to achieve the greatest effectiveness. What should the manager do first?
 
  1. Evaluate each employee's educational and experiential background.
  2. Establish, in writing, the expectations of each task.
  3. Consider how much variation from standard is acceptable.
  4. Review unit statistics for incidents, errors, and accidents.

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Answer to Question 1

4
Explanation: 1. Lean Six Sigma focuses on quality management through controlling waste. The other methods
are Six Sigma, continuous quality improvement, and total quality management, respectively.

Answer to Question 2

2
Rationale 1: This evaluation is not the first step of this process.
Rationale 2: In order to know which employee can do the task, a description of how the task looks when it is done correctly must be established.
Rationale 3: Variation from standard cannot be assessed until the acceptable standard is established.
Rationale 4: Using a job performance model focuses on specific individuals, not unit wide statistics.
Global Rationale:

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Excellent

[ecabral0]

TYSM