Which portion of strategic planning is indicated by the ...

[tatyanajohnson]

Which portion of strategic planning is indicated by the statement: The nursing department will increase client satisfaction scores by 20 by June?
 
  1. Mission
  2. Objective
  3. Goal
  4. Value

Question 2

Using the classical organizational theory model, what would be the most appropriate method for the nurse to voice concern over unfair client workload assignments?
 
  1. Circulate a petition to all staff seeking support for change in assignment policy and present the signed petition to the nursing supervisor.
  2. Discuss the problem with the nurse's team leader and then the charge nurse if the problem remains unsolved.
  3. Invite the vice president in charge of nursing to a unit meeting.
  4. Organize a unit meeting to discuss the problem on all shifts.

[EAN94]

Answer to Question 1

2
Explanation: 1. The objective statement is specific to each unit or department within the organization.
Objectives specify how each department will meet the goals set for the entire organization. The
goal statement applies to the entire organization, as does the mission statement.

Answer to Question 2

2
Rationale 1: Circulating a petition among staff does not follow the formal chain of command inherent in classical organizational theory.
Rationale 2: In classical theory there is a formal chain of command and system for communication. Discussing the issue with the team leader is the first step in the chain of command. If that strategy is ineffective, the next step is discussing the issue with the charge nurse.
Rationale 3: Taking concerns straight to the vice president in charge of nursing does not follow the formal chain of command inherent in classical organizational theory.
Rationale 4: Organizing a unit meeting does not follow the formal chain of command inherent in classical organizational theory.
Global Rationale: