The staff nurse has decided to resign after a serious conflict ...

[JMatthes]

The staff nurse has decided to resign after a serious conflict with a co-worker. What is the nurse's first step in this process?
 
  1. Tell the co-worker about the decision.
  2. Send a letter of resignation to the nurse manager.
  3. Discuss the resignation with the nurse manager.
  4. Talk to others on the staff about the decision.

Question 2

The nurse works in a healthcare clinic in which providers communicate with one another and with patients using e-mail. What guideline associated with this method of communication should the healthcare providers follow?
 
  1. Categorize patients according to major medical diagnosis and create groups educational e-mails.
  2. Delete messages as soon as possible to protect confidentiality.
  3. Inform patients of anyone else who will be reading messages.
  4. Use e-mail as the primary method of communication.

[JaynaD87]

Answer to Question 1

3
Explanation: 1. The nurse should not talk to the co-worker until the manager knows about the resignation.
2. After telling the nurse manager about this decision, the nurse should follow up with a written letter of resignation.
3. The nurse should first discuss the decision with the nurse manager.
4. The nurse should not talk to other staff members about the decision until the nurse manager is told.

Answer to Question 2

3
Explanation: 1. While lists and groups are convenient, if they are not designed carefully confidentiality may be breeched.
2. Archiving messages produces an electronic paper trail for future referral.
3. Patients should always be advised of anyone who will be accessing information or messages.
4. The providers should ask patients which type of communication they prefer. Some may prefer telephone messages or mail rather than electronic communication.

[JMatthes]

Correct answers!

[JaynaD87]

Great! Please up vote