Which statement should be included in a classroom discussion ...

[appyboo]

Which statement should be included in a classroom discussion about organizational process?
 
  1. It is a philosophy that becomes the basis for operationalizing the mission of the institution.
  2. It answers the questions of what does the organization look like.
  3. It directs staff as to whom they report.
  4. It is a graphical representation of an organization's flow of responsibility.

Question 2

In preparation for your performance appraisal meeting with your nurse manager, you have done a self-assessment of your communication.
 
  Which of the following might you include in the positive column demonstrating effective communication? Select all that apply. 1. Your communication often focuses on you statements.
  2. If you are not sure of answer, state what you think it is and say will get back to check on it.
  3. Validate with the receiver when discussing important information.
  4. For complex topics, think about what you will say before communicating.
  5. Use eye contact in appropriate manner.

[hugthug12]

Answer to Question 1

1
Explanation: 1. The organizational process focuses on how the organization operates.
2. The organizational process answers the question of why for the organization.
3. This statement describes chain of command.
4. This is a description of an organizational chart.

Answer to Question 2

3, 4, 5
Explanation: 1. I statements are more effective and do not tend to put the receiver on the defensive.
2. If you do not know the answer, best to say this and then get back. Providing information that you are not sure of will only confuse the situation.
3. You should validate to make sure message is received as intended.
4. Think before you speak is a good motto.
5. Eye contact is important.