The nurse is using effective communication by summarizing the ...

[HCHenry]

The nurse is using effective communication by summarizing the other person's position, reading body language and nonverbal messages, and demonstrating curiosity about the other person's views.
 
  These features demonstrate which critical element of effective communication? 1. Solving
  2. Exploring
  3. Talking
  4. Listening

Question 2

The staff of a healthcare organization is burned out and apathetic, and the organization is stagnant. The newly employed leader is working to empower staff, improve the organization's vision, and alter the culture of accepting the status quo.
 
  According to Quinn, what is this leader trying to create? 1. Unfreezing
  2. A slow death
  3. A force-field analysis
  4. A deep change

[micaelaswann]

Answer to Question 1

4
Explanation: 1. The nurse is not using decision making in this situation.
2. Exploring is not the best answer to this question because the nurse is not attempting to understand the scope of a problem, but is learning about the other person's ideas.
3. The nurse is not explaining ideas, goals, or feelings.
4. The elements given show that the nurse is working to understand the other person's ideas. This is active listening.

Answer to Question 2

4
Explanation: 1. This is part of Lewin's theory of change and is not applicable to this scenario.
2. This is what the organization is experiencing. The leader is trying to turn this situation around.
3. This is a strategy of Lewin's theory of change.
4. Quinn says that in order to avoid a slow death leaders must create a deep change.

[HCHenry]

TYSM

[kishoreddi]

Gracias!