Which statement reflects a possible barrier to effective ...

[pane00]

Which statement reflects a possible barrier to effective listening?
 
  1. The staff members feel that the manager communicates with them.
  2. The staff members have known each other and the manager for a long time.
  3. There is open-ended questioning by the manager.
  4. The manager seeks out information that might be negative.

Question 2

The nurse is working in a facility that is considering a major change by incorporating interprofessional teams in all departments and units. Which type of planning is required?
 
  1. Policy planning
  2. Strategic planning
  3. Project planning
  4. Strategic planning and project planning

[zenzy]

Answer to Question 1

2
Explanation: 1. The staff's perception of the ability of the manager to communicate with them is the most important issue.
2. In this situation, assumptions could be made without really listening since those involved may think they already know what the person is going to say.
3. Open-ended questions always encourage additional information sharing. It also encourages active listening because the staff may be asked a question.
4. This situation gives the staff an opportunity to disclose information and encourages staff to listen carefully to the manager's comments.

Answer to Question 2

4
Explanation: 1. Policy planning is required, but strategic planning is also required.
2. Strategic planning is required, but policy planning is also required.
3. This proposed change requires planning at levels above project planning.
4. Both strategic planning and project planning are required, because the move toward an interprofessional approach rather than a single discipline-run unit requires a change to the organization's components (departments) and operational matters within the organization.