The nurse manager is coping with a staff member who is very ...

[LCritchfi]

The nurse manager is coping with a staff member who is very resistant to change. Which strategy would be beneficial for this nurse manager?
 
  1. Maintain open communication with this staff member to establish trust.
  2. Help the staff member focus on parts of the change rather than on the whole change at one time.
  3. Take over all of the processes of the change.
  4. Ignore any hidden agendas brought by this staff member.

Question 2

The nurse team leader asks the nursing assistant to ambulate a patient after morning care. This is an example of which type of communication?
 
  1. Upward communication
  2. Lateral communication
  3. Diagonal communication
  4. Downward communication

[kaykay69]

Answer to Question 1

1
Explanation: 1. Having an open and trusting relationship with staff will help to reduce resistance to change.
2. Focusing on parts and being unable to see the whole picture can result in territoriality.
3. Staff will not be innovative if managers over-direct, over-observe, or over-report.
4. Staff with hidden agendas or motives are barriers to change and should not be ignored.

Answer to Question 2

4
Explanation: 1. Upward communication occurs when the receiver is at a higher position in the organization's hierarchy than is the sender.
2. Lateral communication occurs between two persons at the same level of hierarchy in the organization.
3. Diagonal communication occurs when persons at two different levels in the organization's hierarchy are working together on a project in which position in the hierarchy is not considered.
4. Downward communication occurs when the sender is at a higher position in the organization's hierarchy than is the receiver.

[LCritchfi]

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