After a new management company took over the operations of a ...

[Garrulous]

After a new management company took over the operations of a hospital many changes in policy were made.
 
  The nurse manager overhears a conversation in the break room that included comments such as, I don't know why I even try and No one pays any attention to us anyway. What results of these feelings should the nurse manager watch for on the unit? Select all that apply. 1. Lack of creative problem solving in the staff
  2. Deterioration in morale
  3. Increased effort by other nurses to make needed changes
  4. New staff being increasingly alienated from those who have been employed longer
  5. Change in the culture of the unit

Question 2

Healthcare delivery has experienced many changes and problems. Based on an examination of these changes and problems what would you consider a major concern today?
 
  1. Cost is not related to quality.
  2. Healthcare is complex.
  3. Quality care is improving rapidly.
  4. A functional system is more costly.

[Tonny]

Answer to Question 1

1, 2, 4, 5
Explanation: 1. These statements, in light of the situation, indicate a feeling of powerlessness. In that case, staff often will not be as creative in problem solving.
2. These statements indicate powerlessness, which can lead to deterioration in morale.
3. These statements indicate powerlessness, which is very contagious and creates a feeling of unrest on the nursing unit. Even nurses who are not vocal about the issues may feel hesitant and unsure. This results in these nurses being less likely to make changes as well.
4. These statements indicate powerlessness. New staff members very quickly adopt this feeling along with the remaining staff.
5. These statements indicate powerlessness, which can change the culture of the unit, the department, and the organization.

Answer to Question 2

2
Explanation: 1. Cost is related to quality, and cost and quality are major concerns.
2. Healthcare is complex, a major concern today, and this makes it difficult to adjust to changes and improve.
3. Quality care is not improving rapidly.
4. A dysfunctional system is more costly.

[Garrulous]

Gracias!

[AngeliqueG]

TYSM