The nurse manager is responsible for resolving a conflict. Place ...

[jman1234]

The nurse manager is responsible for resolving a conflict. Place the steps of conflict resolution in the order the manager should use. Choice
 
  1. Identify the problem behaviors.
  Choice 2. Discuss the situation with those involved.
  Choice 3. Document the facts and their source.
  Choice 4. Report the results to the appropriate supervisor.

Question 2

What is different about today's healthcare environment that makes it crucial that nurses are involved in the development of healthcare policy? Select all that apply.
 
  1. The focus of this new environment is on one-to-one nursing care.
  2. There has been a shift from curing patients to prevention of illness.
  3. Care must be cost-effective.
  4. There is a need to reinvent nursing's professional culture.
  5. High quality care will again be provided primarily in acute care settings.

[taylorsonier]

Answer to Question 1

1, 3, 2, 4
Explanation: 1. This step correlates with data collection or assessment and is the first step in this process.
2. This is the third step of the process, after data has been collected and documented.
3. Documenting facts and sources is the second step of the process.
4. This is the final step in this process.

Answer to Question 2

2, 3, 4
Explanation: 1. The focus is on care of populations.
2. Prevention is now becoming the focus of much of healthcare.
3. Cost-effectiveness is a primary issue in healthcare.
4. Nursing must reinvent its culture in light of the new healthcare environment.
5. There is a call for high quality care in all types of settings and by all providers.

[jman1234]

Correct answers!

[taylorsonier]

Great! Please up vote