A work group has completed its first task and meets to evaluate ...

[bucstennis@aim.com]

A work group has completed its first task and meets to evaluate its work prior to engaging in its next task. The leader should recognize which team member comment as requiring restatement, redirection, or refinement?
 
  1. I sure was frustrated when we were just setting goals, but it was good once we got underway.
  2. We always get bogged down and waste time.
  3. I got to appreciate Sally's wild ideas more once one of her ideas got us past being stuck last week.
  4. We did an especially good job of writing down our recommendations clearly before posting them.

Question 2

There have been several patient complaints that the staff members of the unit are disorganized and that no one seems to know what to do or when to do it.
 
   The staff members concur that they don't have a real sense of direction and guidance from their leader. Which type of leadership is this unit experiencing? 1. Autocratic
  2. Bureaucratic
  3. Laissez-faire
  4. Authoritarian

[ambernicolefink]

Answer to Question 1

2
Explanation: 1. Feeling should be expressed, as long as they are stated in terms of specific events or issues.
2. Vague, general comments need to be stated as more specific feedback.
3. Personal feedback is useful if it addresses objective points.
4. Positive feedback must point to actual behaviors, accomplishments, or methods.

Answer to Question 2

3
Explanation: 1. Autocratic and authoritarian leaders make decisions for the group and assume people are incapable of making independent decisions. While this is not always a good leadership style, it is unlikely the complaints in this scenario would occur.
2. Bureaucratic leaders depend upon policy and rules. This is not always a good style of leadership, but it is unlikely the complaints in this scenario would occur.
3. This style of leadership can be so detached that there is no direction or real leadership. This will often be reflected in the work of the staff and the perceptions of the patients.
4. Autocratic and authoritarian leaders make decisions for the group and assume people are incapable of making independent decisions. While this is not always a good leadership style, it is likely the complaints in this scenario would occur.