Author Question: The patient satisfaction survey can influence strategic planning by using which factors? (Select all ... (Read 71 times)

MirandaLo · **on:** Jul 8, 2018

The patient satisfaction survey can influence strategic planning by using which factors? (Select all that apply.)

a. Strengths and weaknesses
b. Medication errors
c. Threats
d. Staffing shortages
e. Opportunities

Question 2

When developing a zero-based budget, nurse managers understand

a. the previous year's monies are applied to the current one.
b. all budget needs are justified annually.
c. no changes to patient care delivery can occur.
d. it does not reflect actual changes of the unit.

Awesome · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

ANS: A, C, E
SWOT (Strengths, Weaknesses, Opportunities, Threats) is an acronym that can be used when performing environmental scans for the purposes of strategic planning.
The other options are incorrect because they may impact planning at the unit level but not at the organizational level.

Answer to Question 2

ANS: B
Zero-based budgets have to be re-created annually starting from zero and every request must be justified. Options A and D are a factor seen in the incremental type budget. Option C is the ze-ro-based type budget allows for changes in delivery of the service.