The client complains to the nurse about the noise at the nurse's ...

[cabate]

The client complains to the nurse about the noise at the nurse's station at night. The nurse's best response is:
 
  a. I appreciate your reporting this to me.
  b. Thank you for contributing this information.
  c. What do you want me to do about this?
  d. Are you saying that you are unable to rest at night because of the noise?

Question 2

During a unit meeting, the nurse manager discusses ways to deal with a hostile patient. The staff nurse suggests that more time be spent with the patient. How does the nurse manager enhance the value of the staff nurse's suggestion?
 
  a. Identify the staff nurse's merits
  b. Dismiss what the staff nurse said
  c. Enhance the value of the unit
  d. Accept others' suggestions without regard to the staff nurse's suggestion

[Tonyam972]

Answer to Question 1

ANS: D
Clarification is used when one is not sure what the other person is saying.

Answer to Question 2

ANS: A
Enhancing value differs from criticism. A merit may be a part of an idea, a good intention, an important issue that was addressed, or part of an action. One can ensure understanding and value by asking people about the value of their ideas.