Author Question: Which of the following exemplifies a service orientation? a. Staff members on the unit are ... (Read 69 times)

lb_gilbert · **on:** Jul 8, 2018

Which of the following exemplifies a service orientation?

a. Staff members on the unit are encouraged to chart details about family support networks.
b. Chart audit reveals that details related to assessment of family history are missing.
c. The palliative care unit organizes a tree of light fundraiser each year to highlight the importance of palliative care.
d. A children's preoperative holding area is initiated in response to requests from families and nurses who care for them..

Question 2

As a nurse manager, you see an opportunity for patients to be well serviced through the medical home concept. You recognize that the concept of medical homes:

a. Currently does not include nurses in its vision of multifaceted primary care.
b. Includes nurses as part of an interdisciplinary and multidisciplinary team.
c. Restricts nurses to services related to direct care and procedures.
d. Cannot encompass nurses within this framework.

wilsonbho · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

ANS: D
A service orntation needs to translate caring into appropriate, timely action that meets the needs of patients. Activities such as documentation of details or promotion of services may remain at the technical or conceptual level without a commitment to caring interactions. The institution of a holding area where families can be with children represents a caring action that arises out of interactions and knowledge of patient needs and thus, is service oriented.

Answer to Question 2

ANS: A
The concept of medical homes encompasses the idea of multifaceted medical homes that provide a usual source of health care. Current discussions have focused on physician-directed care even though nurses in advanced practice are well suited to lead teams in this model.