In the cardiac intensive care unit, there has been simmering ...

[genevieve1028]

In the cardiac intensive care unit, there has been simmering discontent about the new nurse manager, who avoids any discussion about her scheduling and practice decisions.
 
  The staff have begun to sort into different camps depending on how they feel about the manager or the decisions. Which of the following statements MOST accurately describes this situation?
 
  a. The tension that has been generated will result in creative solutions.
  b. Staff will become a cohesive group that takes a stand against the manager.
  c. The conflict will result in increased dialogue about practice and scheduling options.
  d. Patient care may suffer because attention and energy is being diverted toward the unit relationships.

Question 2

The SBAR system of communications is one of the most used communication systems in health care because:
 
  a. It deals with all aspects of communications in patient care except communication with the physician.
  b. The nurse is on the same communication level as administration.
  c. It honors a familiar, structured transfer of information among health professionals.
  d. It honors an unstructured transfer of information.

[ApricotDream]

Answer to Question 1

ANS: D
Destructive conflict polarizes groups, saps group morale, deepens differences in values, and diverts energy from more important activities, such as patient care. Constructive conflict opens up issues of importance, results in solutions to problems, and enables authentic communication.

Answer to Question 2

ANS: C
The SBAR system was developed by professionals in the California Kaiser Permanente System and involves direct, respectful communication skills among professionals with the aim of quality patient care.

[genevieve1028]

Gracias!

[alvinum]

Thanks for the timely response, appreciate it