During a large merger of two community hospitals, the ...

[Tazate]

During a large merger of two community hospitals, the nurse-manager was challenged with merging the two very different medical-surgical units into one unit. During the process, meetings were held assuring the nurses that staffing would be a top priority, that education about all changes would occur, and that the manager had faith in the nurses' abilities to implement the change.
 
  This nurse-manager was utilizing what tactic to unfreeze the system?
  1.Producing discomfort
  2. Providing psychological safety
  3. Critical thinking
  4. Inducing guilt and anxiety

Question 2

In the Healthcare Information and Management Systems Society (HIMSS) study done in 2014, what was the largest barrier to success as a nurse informaticist?
 
  1. Education
  2. Time
  3. Financial resources
  4. Support systems

[scottmt]

Answer to Question 1

Correct Answer: 2
Rationale: Providing psychological safety involves being able to build a relationship and develop trust with the people affected by the change; the people immediately affected by the change must be given attention and support.When unfreezing a target system the change agent may meet with small groups of nurses (target system) to discuss the inadequacies of the system of concern (e.g., staffing); this is known as producing discomfort. Critical thinking may be used to determine which tactic to use to unfreeze the target system, but is not an example of tactics used to unfreeze a target system. Inducing guilt and anxiety may also unfreeze a target system; the change agent would do this by demonstrating how the system is not meeting the clients' needs for care and explaining that the administration wants the new system.

Answer to Question 2

Correct Answer: 4

For 2014 the top barrier identified was a lack of administrative support and a lack of staffing resources. Education, time, and financial resources were not identified as barriers in the 2014 study.

[Tazate]

Thank you

[scottmt]

Happy to help you