During a customer service meeting, a nurse says, There are many ...

[crazycityslicker]

During a customer service meeting, a nurse says, There are many connotations to the word customer. What does this statement mean?
 
  1. The word is spelled differently in countries such as England and Australia.
  2. The word has different dictionary definitions.
  3. The word has different meanings depending upon personal experience.
  4. The word is used in different ways by people of different cultures.

Question 2

Which is an ethical concern of nursing informatics?
 
  1. Maintaining confidentiality and privacy
  2. Values clarification exercises
  3. Providing end-of-life care
  4. Cost accountability

[bhavsar]

Answer to Question 1

Correct Answer: 3

Connotation is the meaning of a word as derived from one's personal experience. The nurse is saying that the meaning of the word customer is different for different people, depending upon experience. Connotation does not mean a difference in how to spell the word, that there are different dictionary definitions, or that the use of the word is culturally determined.

Answer to Question 2

Correct Answer: 1

Confidentiality, security, and privacy are concerns when utilizing informatics in nursing. HIPAA regulations govern the use of all healthcare information including computer-based patient records.Values clarification exercises are usually performed in classes on ethics; doing the exercises is not an ethical concern for the informatics nurse. Providing end-of-life care is related to direct patient care and is not a role that the informatics nurse would provide. Cost accountability for care delivery is not an ethical concern but one of budget and management or resources.