The conflict negotiator tells the group that the desire is a ...

[littleanan]

The conflict negotiator tells the group that the desire is a win-win solution. What does this desire indicate?
 
  1. Each side of the argument gets all it requests.
  2. One side and the negotiator are successful in winning at least one point in the argument.
  3. Each side is satisfied with the resolution.
  4. In order to achieve resolution, each side compromises on items it views as important.

Question 2

The nurse-manager has received several reports of unprofessional behavior regarding a nurse.
 
  While discussing these reports with the nurse, the manager remains warm, caring, and respectful. What type of feedback is the manager providing?
  1. Negative
  2. Positive
  3. Neutral
  4. Incongruous

[snackralk]

Answer to Question 1

Correct Answer: 3

Win-win is a situation in which each side is satisfied with the resolution. Although each side may compromise on some points, it should not have to compromise on items that are viewed as important. In that case, this would be more of a lose-lose resolution. If each side could get all it requests, there would be no conflict. There is no requirement that either side win a specific number of points, just that each side is satisfied with the resolution.

Answer to Question 2

Correct Answer: 2

Because the nurse-manager is using the positive communication techniques of remaining warm, caring, and respectful, the feedback is considered positive. The determination of negative or positive is based upon communication style, not content of the message. Feedback is categorized as positive or negative, not neutral or incongruous.

[littleanan]

Excellent

[mcabuhat]

Gracias!