A charge nurse overhears a nursing assistive personnel (NAP) speaking harshly to a patient who has an expressive aphasia and a left hemiparesis from a stroke.
When the NAP leaves the room, the charge nurse decides to speak with her. How should the nurse respond to the situation?
A. I have decided to change your assignment from Mr. Hernandez to Mrs. Hopkins.
B. I am concerned because it sounded to me as though you might be losing patience with Mr. Hernandez.
C. You need to watch your tone of voice, as it sounded very harsh.
D. Perhaps you need to consider attending a training session on communication skills.
Question 2
A nurse is working in a health-care institution that uses e-mail for communication. What should the nurse remember when using this method of communication in the work environment?
A. Professional e-mails must use formal headings.
B. Professional e-mails may remain informal.
C. E-mail does not require the same level of courtesy as a formally written communication.
D. Professional e-mails should be written in all capital letters.
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