Value added refers to activities that are characterized by which ...

[strangeaffliction]

Value added refers to activities that are characterized by which of the following? Select all that apply.
 
  a. The customer will pay for this activity.
  b. The activity must be performed by a registered nurse.
  c. The activity must be done right the first time.
  d. The activity must be completed in half the time.
  e. The activity must be completed by both the client and the nurse.
  f. The activity must somehow change the product or service in some desirable manner.

Question 2

Workplace violence can be initiated by an employee in the workplace as well as by patients or family members. Which of the following would be cause for concern when observed in an employee?
 
  a. Divorce
  b. Personality changes
  c. Death in the family
  d. Miscarriage

[ApricotDream]

Answer to Question 1

A, C, F
Value added refers to activities that possess the following characteristics: the customer will pay for this
activity, the activity must be done right the first time, and the activity must somehow change the
product or service in some desirable manner.

Answer to Question 2

B

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A This is not a risk factor for employee violence.
B A change in personality may indicate substance abuse or mental health problems.
C This is not a risk factor for employee violence.
D This is not a risk factor for employee violence.