On which criterion would the Human Resources manager focus when ...

[WWatsford]

On which criterion would the Human Resources manager focus when identifying interpreters to support the care of patients with limited English proficiency?
 
  1. Proficient in health language terminology
  2. Availability of family members
  3. Be of the same ethnic background of the patients
  4. Be on 24-hour call

Question 2

Which action would a hospital administrator take to meet the cultural and linguistic needs of Spanish-speaking community members?
 
  1. Hire professional staff from different Spanish-speaking countries.
  2. Ensure that all health care workers speak Spanish.
  3. Ensure that all signage is posted in Spanish as well as English.
  4. Ensure health services are in varying locations.

[ynlevi]

Answer to Question 1

1
Explanation: 1. Interpreters providing language assistance must be proficient in health language terminology in order to provide accurate information to a patient in their own language.
2. Family members are not to be used for language assistance or interpretation unless absolutely necessary, or on request by the patient, as they may not be able to provide objective impartial information.
3. While it is helpful to have the same ethnic background of the patients for whom language assistance is provided, it is not necessary.
4. An interpreter may not be able to be on 24-hour call, but back-up mechanisms should be in place to provide language assistance when a designated interpreter is not available.

Answer to Question 2

1
Explanation: 1. Hiring professional staff from different Spanish-speaking countries would create a foundation for the variations in the language and culture of the different countries, and aid in providing cultural and linguistic competence to meet the health needs of this population.
2. Ensuring all health care workers speak Spanish would benefit this population, but does not necessarily guarantee that cultural and linguistic competence would result.
3. Spanish signage would aid with patient understanding, but this action also assumes that all of the patient population is literate.
4. Ensuring health services are in varying locations meets the needs of many populations, but is not necessarily a component of linguistic and cultural competence.

[WWatsford]

Excellent

[bulacsom]

Gracias!