Answer to Question 1
ANS: A, B
To reduce risk exposure, it is important to provide clear documentation of client encounters and inform clients of their rights of appeal. Client choice is important when choosing a provider; however, the nurse is responsible for using reasonable care when selecting referral choices for a client. Although care planning may be helpful for establishing a plan with the client, it is not nec-essary in reducing the risk of liability.
Answer to Question 2
ANS: A, B, C, D
The knowledge and skills required to achieve competency include knowledge of community re-sources and financing mechanisms, written and oral communication and documentation, profi-cient negotiating and conflict-resolving practices, and the ability to apply evidence-based prac-tices and outcomes measures. Experience with ethical decision making is not part of becoming a competent case manager.