Because bureaucracies divide responsibilities among employees, __________.
a. citizens should expect the first person with whom they talk to be authorized to help them
b. bureaucrats tend to be overworked and not want to perform their assigned duties
c. citizens may need to be transferred from one person to another or from one agency to another when requesting a service
d. citizens may have to give up on the hope of getting anything accomplished
Answer: c
Question 2
How did the 2010 whistle-blower case involving Anne Mitchell and Vickilyn Galle demonstrate the huge obstacles facing whistle-blowers?
a. Mitchell and Galle were forced to defend their accusations at their own expense.
b. Prior to winning their case, Mitchell and Galle faced retaliation by local officials for their efforts.
c. Mitchell and Galle were forced to resign from their jobs until the situation was resolved because of state law.
d. After winning, Mitchell and Galle were countersued by those who lost their jobs as a result of their actions.
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