The major block to active listening with an angry resident is the ...

[Sufayan.ah]

The major block to active listening with an angry resident is the
 
  a. Amount of anger being expressed
  b. Lack of time to listen
  c. Unwillingness of the angry person to nego-tiate solutions
  d. Tendency to prepare a defense

Question 2

Which of the following statements shows the use of empathy in communicating with an older person?
 
  a. It must be difficult for you to care for your wife and father
  b. I know how you feel. My grandmother lived with us while I was growing up
  c. Growing old is not easy for anyone, especially with the added burden of caring for your wife and father
  d. I have visited with families who have spouses, parents, and grandparents with many more health problems than your wife and father

[paavo]

Answer to Question 1

D
One of the biggest blocks to communication is not listening and responding defensively to emotion rather than the verbal communication. Responses A and C are activities that the angry resident, not the listener, uses to block communication. Nurses often think that they do not have enough time to listen, but they spend time defending themselves and arguing with angry residents.

Answer to Question 2

A
Response A focuses on the older person and his problem. Response B does not address the unique difficulties of the older person but instead states that others have the same experience. Responses C and D also minimize the unique experience of the older person.

[Sufayan.ah]

Wow, this really help

[daiying98]

Thanks for the timely response, appreciate it