The benchmarks of a good listener include all of the following ...

[Collmarie]

The benchmarks of a good listener include all of the following except
 
  a. Taking time
  b. Not interrupting
  c. Asking appropriate questions
  d. Assuming you know what the person is going to say

Question 2

Researchers have determined four common features to transitions. Which of the following is not one of the four features?
 
  a. A stage of denial
  b. An altered time perspective
  c. Disturbances in bodily function
  d. A phase of turmoil

[kingdude89]

Answer to Question 1

D
A good listener does not assume that he or she knows what the speaker will say.

Answer to Question 2

A
Responses B, C, and D, and mood and cognitive changes are the four common features to transitions. A stage of denial is not a common feature of transitions, so response A is incorrect.