When the nurse answers the call light after a delay of 5 minutes, the angry patient says, You made me wait an hour. I am in pain and no one is willing to help me. The nurse's best response would be:
a. It has only been 5 minutes. What do you want?
b. Well, I am here now. What is your problem?
c. I know it must have seemed like an hour. I will bring your medication.
d. I was attending to another patient who is really ill. I'll help you now.
Question 2
When approaching an older adult to insert a catheter, the nurse should:
a. touch the patient and say, I need to insert this catheter.
b. approach the bed, turn back the cover, and announce, The doctor wants a urine specimen.
c. open catheter tray at bedside, turn back the cover, and say, Is it OK to put a tube in your bladder?
d. introduce yourself at the door and ask, May I insert this catheter for a urine specimen?
