Author Question: Tragic events, such as 9/11 and Hurricane Katrina, can alter the political environment and ... (Read 22 times)

asan beg · **on:** Jul 12, 2018

Tragic events, such as 9/11 and Hurricane Katrina, can alter the political environment and ultimately change the course of action and/or focus of administrative decision making in public agencies.

Indicate whether the statement is true or false.

Question 2

Total quality service focuses more on the perceptions of government than on actual customer satisfaction with service.

Indicate whether the statement is true or false.