Benchmarking can be defined as a. examining the best practices ...

[nmorano1]

Benchmarking can be defined as
 
  a. examining the best practices of successful organizations and then transplanting them into ones own organization.
  b. standardizing a particular process for all organizations.
  c. all of the above.
  d. none of the above.

Question 2

The National Performance Review did NOT emphasize
 
  a. a bottom-up approach.
  b. competitive outsourcing.
  c. a focus on citizens.
  d. service to citizens.

[jojobee318]

Answer to Question 1

ANS: A

Answer to Question 2

ANS: B

[nmorano1]

Gracias!

[debra928]

Thanks for the timely response, appreciate it