A few days after you purchased an in-home entertainment system, ...

[Pineapplelove6]

A few days after you purchased an in-home entertainment system, you receive a call from the installer, asking if you have any questions and if the system is working as expected. Which step in the personal-selling process does this represent?
 A) Asking for the sale
  B) Follow-up
  C) Making the presentation
  D) Prospecting
  E) Answering objections

Question 2

The franchisee supplies:
 A) the required training for the franchised business.
  B) a known and advertised business name.
  C) a method of doing business.
  D) the required materials for the franchised business.
  E) labor and capital, and owns and operates the outlet.

[meow1234]

Answer to Question 1

B

Answer to Question 2

E

[Pineapplelove6]

Excellent

[aruss1303]

Gracias!