This topic contains a solution. Click here to go to the answer

Author Question: In communicating effective feedback, it is important to balance constructive criticism with positive ... (Read 23 times)

lilldybug07

  • Hero Member
  • *****
  • Posts: 546
In communicating effective feedback, it is important to balance constructive criticism with positive feedback and to focus criticism on the person, not the behavior.
 
 Indicate whether the statement is true or false

Question 2

Metabo-Miracle offers a guaranteed weight loss of 10 pounds in one week without dieting or exercise. Thousands of customers purchase the products and about 200 call in with complaints that the product was ineffective. What action should Metabo-Miracle take?
 A) It should immediately remove its products from the market, fully refund the thousands of customers' money, and close its business.
  B) It should use persuasive techniques to get the 200 disappointed customers to try the product again each time it fails in order to decrease refunds.
  C) It should explain to the customers that they misused the product and try to sell them more of the product.
  D) It should discuss the product failure with the customers and then provide them with a full refund of their purchase price.
  E) It should ignore the customers' complaints and hope they will tire of calling and writing letters.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

mbcrismon

  • Sr. Member
  • ****
  • Posts: 328
Answer to Question 1

False

Answer to Question 2

D




lilldybug07

  • Member
  • Posts: 546
Reply 2 on: Jul 14, 2018
Excellent


upturnedfurball

  • Member
  • Posts: 334
Reply 3 on: Yesterday
:D TYSM

 

Did you know?

Common abbreviations that cause medication errors include U (unit), mg (milligram), QD (every day), SC (subcutaneous), TIW (three times per week), D/C (discharge or discontinue), HS (at bedtime or "hours of sleep"), cc (cubic centimeters), and AU (each ear).

Did you know?

During pregnancy, a woman is more likely to experience bleeding gums and nosebleeds caused by hormonal changes that increase blood flow to the mouth and nose.

Did you know?

The average adult has about 21 square feet of skin.

Did you know?

It is believed that the Incas used anesthesia. Evidence supports the theory that shamans chewed cocoa leaves and drilled holes into the heads of patients (letting evil spirits escape), spitting into the wounds they made. The mixture of cocaine, saliva, and resin numbed the site enough to allow hours of drilling.

Did you know?

There are approximately 3 million unintended pregnancies in the United States each year.

For a complete list of videos, visit our video library