Author Question: Which of the following factors can have an impact on the outcomes of therapeutic communica-tion ... (Read 13 times)

gbarreiro · **on:** Jul 16, 2018

Which of the following factors can have an impact on the outcomes of therapeutic communica-tion between patient and practitioner?

1. Verbal and nonverbal components of expression
2. Environmental factors (e.g., noise, privacy)
3. Values and beliefs of both patient and practitioner
4. Sensory and emotional factors (e.g., fear, pain)
a. 1, 2, and 3 only
b. 1 and 3 only
c. 1, 2, 3, and 4
d. 2, 3, and 4 only

Question 2

Which of the following are methods for communicating empathy to your patients? 1. Use of touch 2. Use of key words 3. Use of eye contact 4. Use of the authority

a. 1, 2, and 3 only
b. 1 and 3 only
c. 1, 2, 3, and 4
d. 2, 3, and 4 only

Dinolord · **Reply #1 on:** Jul 16, 2018

Answer to Question 1

ANS: C
Many factors affect communication in the health care setting (Figure 3-11).

Answer to Question 2

ANS: A
The use of touch and proper eye contact can demonstrate genuine concern for your patient. Key words and phrases such as I understand can let the patient know you are listening and inter-ested.