During history class, one of the students rolled a baseball on the floor toward the front of the classroom. Ms. Durango saw the rolling ball as she turned from the front marker board. She saw the direction from which the ball rolled, determined that she needed to identify the disruptive student immediately, and quickly called the name of the only boy sitting on that row. Her identification was not correct. What probably hindered her from solving the problem of identifying the disruptive student?
a. Representativeness heuristic
b. Functional fixedness
c. Response set
d. Analysis paralysis
Question 2
The general problem solving steps begin with identifying the problem and then setting goals. Gillian has identified the problem and set goals. What else does she need to do to follow a general problem solving method?
a. Determine the current situation and create a path to reach her goals
b. Divide the goals into subgoals and analyze possible solutions
c. Explore solutions and consequences, take action, and evaluate the outcome
d. Use domain-specific strategies to analyze possible solutions and remove barriers
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Students working around a computer